Contact Us

If you want to reach the editorial team behind Non Gamstop Casinos, this page explains how to get in touch, what we can realistically help with, and — just as importantly — which problems need to go to the casino or a regulator rather than to us. We are a research and comparison publisher covering Curaçao casinos not on GamStop and other offshore sites that accept British players. We do not hold your account, your balance or your documents.

Get in touch with the editorial team

Use the contact form or email address published on maiatheband.com for any of the following. Include the casino name and the date of the issue, and we will respond faster.

• Factual corrections — a bonus percentage, wagering multiplier, minimum deposit or payment method that no longer matches what the operator publishes.
• Broken or outdated pages — links that no longer resolve, or reviews of sites that appear to have closed to UK customers.
• Feedback on a review — including disagreement. Tell us what you experienced and what we got wrong.
• Suggestions for coverage — a casino, payment method or bonus type you would like us to research.
• Press and partnership enquiries — including operators who want to be considered for review.

We read everything. We cannot promise a reply to every message, but corrections and safety-related reports are prioritised. Where we change a page in response to a reader, we update the date shown at the top of it. Facts on this page were last checked on 23 September 2026.

What we cannot do

• Open, close, unlock or verify an account at any casino.
• Release a withheld withdrawal, reverse a lost deposit or overturn a confiscated bonus.
• Remove you from GAMSTOP, shorten an exclusion period, or help you around a self-exclusion. If you are excluded and trying to gamble, please read our responsible gambling guidance first.
• Give legal, tax or financial advice.
• Guarantee that any operator is safe. No publisher can.

Where to take a casino complaint

Offshore casinos sit outside the UK Gambling Commission's remit, so the escalation path is different from a British-licensed site. Work through it in order:

1. Contact the casino in writing. Live chat is fine to start, but ask for the transcript by email so you have a record.
2. Escalate internally. Most sites have a complaints or disputes address in their terms. Give them the period their terms specify to respond.
3. Go to the licensing authority. For a Curaçao-licensed casino, that means the licensing body named in the site's footer, not the UKGC. Quote your account ID and the ticket reference.
4. Tell us what happened. We cannot arbitrate, but patterns of unresolved disputes affect whether a site stays in our listings.

A word on scope: the UK Gambling Commission licenses operators serving Great Britain. Northern Ireland has its own gambling law. Accepting British customers is not the same thing as being authorised to serve them — a Curaçao licence is a real licence, but it is not UKGC authorisation, and the consumer protections differ substantially.

How affiliate commission works here

Non Gamstop Casinos earns commission when a reader signs up through some of the links on this site. That funds the research. It does not buy a position in a top list, a rating, or protection from criticism. Ratings are editorial, assigned by us — they are not customer review scores and not an operator's own marketing claim. If you ever think a page reads like an advert rather than an assessment, that is exactly the kind of message we want.

The sites readers ask about most

Most contact messages concern a handful of operators. Brief notes on the three we hear about most often, with the headline offers as the casinos advertise them and the conditions that matter beside them.

Betmica

Our top-rated listing, and the one generating the most enquiries — largely because of the size of the advertised welcome offer: 570% up to £5,700 plus 270 free spins. Readers usually write in about the same thing: the headline figure is a match ceiling, not cash, and reaching it requires deposits most people will never make. Check the wagering multiplier, the maximum bet allowed while a bonus is live, the expiry window and any cap on what bonus winnings can convert to. Limitation: very large percentage offers tend to carry proportionally strict terms, and a breach of a maximum-bet rule can void a balance outright. Treat the advertised number as the least useful part of the offer.

Kikibet

Listed second, with an advertised 350% up to £5,555 and 300 free spins. It comes up in contact messages mainly around currency: offers quoted in pounds still need a genuine GBP account to avoid conversion costs on deposits and withdrawals, so confirm the account currency at registration rather than assuming. Free spins are usually tied to named slots and carry their own wagering terms separate from the deposit bonus. Limitation: spin packages are often released in daily tranches with short expiry, so the full 300 is only realised by logging in across consecutive days.

Betninja

Also rated 9.9, with a flatter offer — £1,000 bonus and 100 free spins for new players — which some readers prefer precisely because it is easier to reason about. A smaller match is generally cleared faster and involves less exposure. Questions we receive tend to concern verification: expect identity and address documents before a first withdrawal, and source-of-funds questions on larger sums. Limitation: a £1,000 ceiling still implies a substantial deposit to use in full, and the free spins will carry qualifying-odds-style restrictions of their own on slot selection.

Advertised welcome offers at a glance

Offers change without notice. Always read the current terms on the operator's own site before depositing — ours is a snapshot, theirs is the contract. Fuller assessments sit on our main non GamStop casino comparison.

Money questions we answer most often

Costs and timings drive a large share of reader contact, so here is the general shape of it. Specifics vary by operator and must be checked on the site itself.

• Minimum deposits — commonly in the £10 to £20 range at offshore sites, sometimes higher for crypto.
• Debit cards — widely accepted, though some UK issuers decline transactions to non-UKGC operators. A declined card is a bank decision, not something we can override.
• Bank transfers — slower, usually free at the casino end, and the method most likely to trigger source-of-funds questions.
• E-wallets — fast and popular. PayPal is rarely available at casinos outside UKGC licensing; do not assume it, verify it.
• Cryptocurrency — offered by several offshore sites, including poker-led ones. Fast, but exposes you to price movement and network fees.
• Currency conversion — where an account is held in euros or dollars, expect a conversion spread both ways even if the site advertises no fee.
• Withdrawal times and limits — typically 24 to 72 hours after approval for e-wallets and crypto, longer for cards and transfers, with weekly or monthly caps that can stretch a large payout over weeks.
• KYC — identity, address and sometimes payment-method proof. Complete it early; delays at withdrawal are usually delays in paperwork.

What these sites actually offer

Context for anyone writing in about a specific game or market. The casinos we cover generally run slots as the core product — low and high volatility titles, published RTP figures, and progressive jackpots pooled across a network. Table games cover blackjack, roulette and baccarat in RNG form, with live dealer rooms running the same games against a streamed croupier. Most catalogues are supplied by third-party software providers rather than built in-house, and the majority of titles run in a mobile browser without a separate app.

Beside the casino, many of these operators run a sportsbook on a shared wallet: pre-match and in-play markets, accumulators, bet builders, cash-out and esports, with free bets typically carrying minimum qualifying odds such as 1.80. Bonus terms differ between the casino and sports sides even when the balance is shared, which is a frequent source of confusion in the messages we receive. If your query is about a sports promotion, say so — the rules are not the same as the casino ones.

Eligibility, and when to stop rather than write to us

You must be 18 or over to gamble. Sites outside the UK licensing system are not connected to GAMSTOP, which means a GAMSTOP exclusion will not block registration there. That is a fact about how the scheme works, not a recommendation. If you registered with GAMSTOP for a reason, an offshore account undermines it.

If gambling has stopped being entertainment, contact GamCare on 0808 8020 133 or the National Gambling Helpline, both free and open 24 hours. Blocking software and bank-level gambling blocks work independently of any casino's own deposit and loss limits, and cannot be lifted instantly. Our responsible gambling page sets out the options in more detail.

Before you write

A message with the casino name, your account reference, dates and any ticket number gets a useful reply. A message saying a site "stole my money" with no detail cannot be acted on. If your issue is a withheld payout, start with the operator and its licensing authority — our route is slower and has no enforcement power behind it. For anything about how we research and rate sites, or who writes here, see about the editorial team, and the site's terms and conditions cover use of this website itself.